West Midlands Restaurant Chain – Multi-Site Operating Model
Sector: Hospitality
The Challenge
Three successful locations lacked a scalable structure for expansion. Roles were unclear, processes inconsistent, and central oversight informal.
Our Approach
We designed a scalable operating model across five dimensions:
- People: Clarified central vs site accountabilities and P&L ownership
- Process: Standardised procurement, inventory, scheduling, and site-launch workflows
- Technology: Integrated POS and finance reporting; introduced EBITDA-linked dashboards
- Policy: Embedded financial controls and performance governance
- Location: Created a repeatable rollout blueprint for new sites
Impact
- Third site launched three months ahead of plan
- EBITDA margin increased by 6 percentage points
- Reduced cost variance across locations
- Established a replicable expansion model
Takeaway: We design operating models that make multi-site growth structured, measurable, and repeatable.
